REVIVAL SAFARIS AND TOURS – TERMS AND CONDITIONS
Revival Safaris and Tours – Standard Terms & Conditions (revised January 2023)
We are thrilled you have chosen to book your safari with Revival safaris and tours. You can have peace of mind that by booking travel with us, you are helping to preserve the wonders of Africa for future generations.
These Terms & Conditions, together with our Privacy Policy and where your holiday is booked via our website, together with any other written information we brought to your attention before we confirm your booking, form the basis of your contract with the respective invoicing company (Revival Safari and Tours) as detailed above. Please read them carefully as they set out the company respective rights and obligations.
In these Terms & Conditions, references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking, the first named person on the booking agrees on behalf of and has the authority to represent all persons detailed in the itinerary that:
1.1. he/she has read these Standard Terms & Conditions, understands them and agrees to be bound by them.
1.2. he/she consents to our use of personal data in accordance with our Privacy Policy and is authorized, on behalf of all persons named on the booking, to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions, disabilities and/or dietary requirements).
1.3. he/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
1.4. he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed in the itinerary.
- General
2.1. Final itineraries will reflect the following where applicable:
2.1.1. Accommodation.
2.1.2. Meals and/or beverages included, where and if applicable.
2.1.3. Travel, which includes road, water or air transfers.
2.1.4. Laundry (limited).
2.1.5. Activities.
2.2. What is not Included:
Any items and matters not referred to in your itinerary are not included in the invoiced price. This can include, but is not limited to:
2.2.1. Visa fees.
2.2.2. International and/or regional flights.
2.2.3. Travel insurance.
2.2.4. Items of a personal nature.
2.2.5. Staff gratuities (paid to a staff representative directly in cash only).
2.3. Itineraries may be subject to change at any time due to unforeseen circumstances beyond the control of RST. This includes travel, accommodation and/or activities. RST endeavors to minimize changes to any booking.
2.4. RST reserves the right to make alterations to or withdraw any service deemed necessary, and to pass onto the Guest any additional expenditure or losses caused by delays or events beyond the control of RST. In the event of such unforeseen circumstances, RST reserves the right to adjust the cost of the itinerary as necessary.
2.5. A Commitment Fee of 20% of the total booking value is required in order to confirm your booking. This fee is not refundable as it covers the services in planning, coordinating and managing your booking.
2.6. RST is not responsible for any delays, cancellations, or disruptions on international or domestic flights booked by the Guests or their travel agents prior to the RST itinerary. This includes the inability to satisfy the immigration or customs requirements on arrival. In the event such delays, cancellations or disruptions impact the original scheduling of the RST booking, any additional incurred costs or losses incurred by RST as a result of such delay, cancellation or disruption will be charged to the Guest. The Guests are ultimately responsible to ensure connecting travel arrangements prior to starting the safari with RST have been communicated to RST accurately and timorously in order to avoid unnecessary inconvenience and additional costs.
- RESERVATION PROCESS
3.1. Quoted itineraries MORE than 40 days before date of travel
3.1.1. We will Endeavour to hold quoted itineraries supplied 40 days or more before date of travel on a Provisional status for a maximum of 14 days, after which RST reserves the right to release the space.
3.1.2. If the quoted itinerary is accepted a Commitment Fee, being 20% of the total itinerary value, must be paid within 14 days of acceptance date by the Client, notwithstanding Section 4 Final Payment.
3.1.3. An Itinerary is not confirmed until a Commitment Fee is paid. It is only upon payment of the Commitment Fee that the itinerary status is changed from provisional to confirmed.
3.1.4. Should the Commitment Fee not be paid to RST within the 14 days the itinerary will expire and be released back into the system.
3.2. Quoted itineraries LESS than 30 days before date of travel
3.2.1. We will Endeavour to hold quoted itineraries supplied LESS than 30 days before date of travel on a provisional basis for a maximum of 7 days, after which we will release the space. Before being released.
3.2.2. Once the quoted itinerary is accepted the Client must pay 100% of the itinerary value within 7 days of acceptance in order to confirm the itinerary.
3.2.3. An Itinerary is not confirmed until 100% of the itinerary value is paid. It is only upon receipt by RST of this payment that the itinerary status is changed from provisional to confirmed.
3.2.4. Should full payment not be made within 7 days the provisional itinerary will expire and be released back into the system.
3.3. No obligation exists between the Guest and RST until such time as receipt by RST of the payment is given to the guest.
3.4. A binding contract will come into existence between the Guest and RST upon:
3.4.1. Payment as required having been received by RST within the stipulated period;
3.4.2. Acceptance by the Guest of RST’s Standard Terms and Conditions;
3.4.3. Receipt by RST of Indemnity Forms for all Guests included in the itinerary
- FINAL PAYMENT
4.1. The final payment due is stated on the original invoice and must be paid to RST no later than 40 days prior to the date of travel.
4.2. If the booking is made less than 30 days prior to travel, 100% payment is due before the booking will be confirmed.
4.3. No Guest/s may travel unless full payment is reflected on RST’s bank statement.
4.4. Should payment not be received within the timeframe set out in 4.1, RST reserves the right to cancel the booking and take such action as may be deemed necessary to recover the full amount owing to RST.
4.5. Any bank charges, payment fees or card fees incurred by the Guest in making any payment to RST are for the Guests account.
4.6. While we do accept major credit cards including Visa, Mastercard and/or American Express, you must provide to us a signed charge authorization agreement or click authorization for every transaction for your trip. Your authorization is a binding agreement for us to charge your card and as such you waive any right to chargeback in the case of cancellation for any cause whatever, including a Force Majeure event, as defined herein, and agree to refund policies and procedures as outlined in these Terms and Conditions. Should you institute a chargeback in violation of this paragraph we will be entitled to costs and fees associated with defending the dispute, including legal fees.
- GUEST RESPONSIBILITIES
The Guest shall;
5.1. Complete the Client Personal Booking Forms including detailing:
5.1.1. Guests passport nationalities (required by certain national park authorities).
5.1.2. Each Guest’s weight (where they have booked light aircraft transfer services).
5.1.3. Specific dietary requirements.
5.1.4. Confirmation of travel insurance that has been obtained for all Guests.
5.1.5. Any pre-existing medical conditions which you feel RST should be made aware of.
5.1.6. Any other special needs for consideration by RST. RST will inform the Guest if such special needs can be met.
5.2. Agree that is your responsibility to be familiar with these terms and conditions and any amendments to the Standard T&Cs as communicated by REVIVAL SAFARI & TOURS.
5.3. Promptly comply with any lawful and reasonable instruction given by RST and their designated representatives.
5.4. Promptly communicate with RST any requests regarding amendments, changes or cancellations to itineraries in writing by e-mail.
5.5. Ensure you take out full comprehensive medical and travel insurance, for the countries being visited. RST strongly recommends cover which includes pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness.
5.6. Ensure you have the necessary documentation to satisfy immigration, customs and port health authorities for all countries being visited. This should include passport (with sufficient pages and validity), visa and proof of any required vaccinations.
5.7. Seek medical advice regarding prophylaxis and vaccination requirements for countries into which travel is planned.
5.8. Comply with the required baggage restrictions when the itinerary includes flight transfers (details supplied on request).
5.9. Acknowledge that your travel may take you into isolated remote areas and in close proximity with wildlife by signing the required waiver and indemnity forms provided by RST.
5.10. Behave in way that is considerate of other Guests and your shared enjoyment of the travel experience. Safe keeping of baggage and personal effects shall at all times remain the sole responsibility of the Guest.
5.11. At all times be solely responsible for ensuring that all payments due to RST are received timeously by RST in accordance with the terms and conditions.
- RST RESPONSIBILITIES
RST shall;
6.1. Undertake the responsibility of planning and arranging itineraries, providing quotations, making reservations and invoicing.
6.2. Promptly supply the Guest with brochures, information and marketing material at RST’s disposal to assist the Guest in making informed decisions.
6.3. Provide information on all accommodation, transfers and activities specified in the itinerary.
6.4. Make every effort to secure Guest preferences and special requests, noting that these cannot always be secured or guaranteed.
6.5. Be entitled to change travel arrangements including flights, accommodation and activities due to unforeseen circumstances after the itinerary has been issued. Should this occur RST will promptly notify the Guest of the changes to the itinerary. RST shall endeavor not to unnecessarily inconvenience the Guest.
6.6. NOT be responsible for any losses/costs incurred by the Guest resulting from inadequate, insufficient or incomplete medical and travel insurance cover.
6.7. Provide prompt appropriate assistance if, whilst during the itinerary, you find yourself in difficulty for any reason. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance, which is not as a result of any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.
6.8. Reserve the right, from time to time, to amend these Standard Terms and Conditions and/or any other special terms by notifying you in writing.
6.9. RST shall not be held responsible for any damages caused to Guest clothing in using our limited laundry service in camp.
- CHANGES, AMENDMENTS, OR VARIATIONS TO THE BOOKING
7.1. If you wish to change any part of your confirmed itinerary, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Date changes might result in additional costs depending on availability and time of the year. You should be aware that these costs could increase the closer to the departure date and you should contact us as soon as possible. Where RST is unable to assist you and you do not wish to proceed with the original confirmed itinerary, we will treat this as a cancellation by you. A cancellation fee in accordance with section 8 will be applicable.
7.2. Where changes requested by the Guest to the original confirmed itinerary can be accommodated by RST and the revised itinerary value is lower than the original confirmed itinerary value, the difference shall be refunded back to the Guest only if the changes are agreed more than 50 days before travel date per the original confirmed itinerary.
7.3. Changes to third party bookings are subject to the third party’s terms and conditions and might result in additional costs being incurred.
7.4. Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the itinerary.
- CANCELLATION POLICY
8.1. The cancellation terms below relate strictly to services with RST. Any third-party supplier booked through RST will have their own cancellation terms and conditions, a copy of which will be provided to the Guest on request.
8.2. Cancellation of a booking 50 or more days before the date of travel will result in forfeiture of the 20% Commitment fee paid to confirm the itinerary.
8.3. Cancellation of a booking between 50 – 30 days before the date of travel will incur a 50% Cancellation Fee based on the total value of the itinerary (the 50% cancellation fee includes the 20% Commitment Fee paid on acceptance).
8.4. Cancellation of a booking 29 days or less prior to date of travel will incur 100% Cancellation Fee based on the total value of the itinerary (the 100% cancellation fee includes the 20% Commitment Fee paid on acceptance).
8.5. Refunds will not be made for any activities or travel included in the confirmed itinerary which are prevented from occurring due to events outside RST’s control or not undertaken at the Guest’s discretion.
- CANCELLATION BY YOU DUE TO UNAVOIDABLE & EXTRAORDINARY CIRCUMSTANCES:
9.1. You have the right to cancel your confirmed itinerary before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity that are not known about at the time of booking that significantly affect the performance of the booking or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation.
9.2. Please note that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Office (in the UK) or equivalent government body advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination (excluding Covid-19, see RST’s Covid-19 specific policy) or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.
- FORCE MAJEURE
10.1. Except where otherwise expressly stated in these Terms & Conditions if either party is prevented or restricted from carrying out all or any of its obligations for any cause beyond the reasonable control of that party (RST or Guest), the affected party shall be relieved of its obligations during the period of that event.
10.2. RST will not be liable to pay the Guest any compensation or refunds if our contractual obligations to you are affected by “Force Majeure”.
10.3. For the purposes of these Terms & Conditions, Force Majeure means any event beyond our, our supplier’s or the Guest/s control, actual or threatened, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination, pandemics or epidemics (excluding Covid-19, see section 10.4), or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, airport or lock closure, natural or nuclear disaster, fire, chemical or biological disaster, changes of schedules or operational decisions of air carriers, unavoidable technical problems with transport and all similar events outside our or the respective supplier(s) control.
10.4. The only Force Majeure exception relates to the current Covid-19 related travel restrictions (See RST’s Covid-19 Terms and Conditions). This Force-Majeure exception will only apply while Covid-19 travel restrictions exist.
- DISABILITIES AND MEDICAL PROBLEMS
11.1. We are not adequately equipped to deal with Guests requiring special needs, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate.
11.2. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
- COMPLAINTS
12.1. We make every effort to ensure that your arrangements run smoothly but if you do have a problem during your trip, please immediately inform the relevant supplier’s most senior person available (e.g. our regional managers) who will endeavor to put things right.
12.2. If your complaint is not adequately resolved, please contact the RST Marketing Director responsible for your itinerary.
12.3. If the problem cannot be resolved and you remain unsatisfied with the way your complaint has been handled, you must send formal written notice by email detailing your complaint to us within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint and may affect your rights under this contract.
- JURISDICTION AND GOVERNING LAW
13.1. The Parties unconditionally consent to the relevant court(s) within the Applicable Jurisdiction having the authority to preside over any matter(s) / dispute(s) arising from this agreement.
13.2. The terms and conditions of this agreement shall be governed by and shall be construed in accordance with the Laws of the Applicable Jurisdiction.